FAQs-Frequently Asked Questions

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FAQ-Frequently Asked Questions

What do I need to do to prepare for my appointment?

All pets are required by law to be current on their Rabies vaccinations. You must be updated on Rabies and have a current flea prevention prescription.  It is highly recommended but not required that your pet also be current on their DHPP vaccine, FVRCP vaccine, and Bordatella vaccine. Current proof of vaccination records must be presented before the time and day of the service via email.

What do I expect at my first appointment?

Please make sure to let your pet have a chance to relieve itself with a walk.  

Due to routes, drive time, and the exclusivity of our business, please allow a 30 min. window for arrival (15 minutes prior to and 15 minutes after your appointment time). Please be at home, arrive before 15 minutes of the appointment, or provide available key entry before appointment. If Owner arrives over 20 minutes late, owner understands that they may be required to reschedule (“no show” and “canceled appointment” fees must be paid within 24 hours of appointment).

All dogs must be handed over to the groomer on a leash, or in a crate. All cats must be in a crate, cat bag, or wrapped tightly in a towel for transporting from resident's home to Elite Pet Mobile Groomers' facility. Elite Pet Mobile Groomers reserves the right to refuse service if cats are not readily available for service and safe handling. We will charge for an incomplete appointment and reschedule to try again.

Please ensure there is a level surface available for the mobile facility to park. It is best for our equipment and groomers to have the flattest possible place at your home or business.  If you think there will be a parking problem please reach out to us to determine if we can service you.

When we arrive we will come to the door when we are ready for the appointment to start. It takes a moment to set up especially the first 8:30 am appointment of the day.

 

What if I need to cancel or reschedule?

We understand things change and life happens. Due to routes, drive time, and the exclusivity of our business (if not notified before 48 hours) we charge a cancellation fee of $95. To avoid a rescheduling fee of $95, please reschedule your pet’s appointment within 5 business days.

 

 

Contacting us:​

Please do not text back through our automated reminder system! If you need to let us know of your change in plans please reach us at our business email: elitepetsalon2011@gmail.com

 

or via phone: 253-851-(PAWS) 7297

 

How do I know if mobile is a good option for me?

If you value your pet and your time then mobile is perfect for you!

Mobile is fantastic for dogs and cats! No scary car ride; no barking dogs; and a quiet, state-of-the-art facility. No long hours at the salon. No driving to the salon then hurrying to get back to the salon. No sitting in traffic. Stay at home in your PJs, or enjoy our concierge service and your pet can be groomed while you are away.

What is a consultation evaluation?

Be prepared for a consultation evaluation at your appointment. We strive to give you and your pets the best care around. We require a meet and greet evaluation to determine many factors of your pet’s groom. During this session we will talk about your pet’s overall health, skin and coat, behavior issues, desired cut and options best for them. This gives us a chance to learn more about one another and to make sure we are a good fit for each other. We look forward to meeting you and your adorable pets!

This is also a great time to bring your own products, brushes, and combs as part of the consultation. SO many clients struggle on finding the right tool to keep up on maintenance at home. More often than not most owners don’t have the right tools. This can result in poor maintenance, improper care, and could possibly have a negative impact on your pet. It is so important to introduce your pets to a positive outlook on grooming. Have no fear, we can definitely guide you in the right direction!

How do I pay for my service?

We accept cash and check. We accept credit/debit cards with an added processing fee. Please inquire directly about other electronic payment options. All payments must be paid in full within 24 hours of service to avoid a late payment fee.

Why does mobile cost more than the salon?

Mobile is a personalized custom service. We only groom one pet at a time in your driveway or business; that makes it a very intimate setting for your beloved pets. All of our staff are well educated, experienced and skilled. Our state-of-the-art facility is equipped with warm water, electricity, heater/AC unit, high velocity fluff dryer, electric table, prima bathing system, and pro tools. Which takes specialized skilled technicians and mechanics to sometimes ship or drive long distances to maintain. All these factors inform the pricing of mobile grooming services.