Elite Membership

Elite Mobile Pet Salon now offers a monthly membership service! Mobile is a unique business that best serves you through a membership plan. Because of the high demand of pet grooming, routes and zones, memberships optimize and streamline our services. With our state of the art equipment and efficiency we can ensure we deliver top quality pet care.

 

Membership Benefits
★ First-Class Grooming Services with a Better Rate than Non-Members
★ Priority Scheduling with up to 12 Months of Pre-Scheduled Visits
★ Monthly Appointments Maintain Your Pet’s Health, Comfort and Overall Well-Being
★ Latch-Key Service Available for Your Convenience

 

 

Elite Membership FAQs

Why a Membership?

Elite Mobile Pet Salon has a membership service that provides a monthly care visit that was created to deliver exclusive service and ensure your pet's ideal health, comfort, happiness and overall well-being. This subscription holds a spot for your pet's monthly grooming session. You will get first-class grooming services with a better rate than non-members. You will see the results with less hair around the house and a healthier skin and coat. This will keep your pets feeling good and smelling better! Also, with your busy schedule, let us take an errand off your list with our “Latch-key Service.”

Will I Be in a Contract?

If you wish to cancel enrollment, please contact us at elitepetsalon2011@gmail.com for assistance. We require at least 30 days written notice to cancel your enrollment in our monthly membership program. Monthly billing may continue for an additional billing cycle after notice of cancellation is received.

 

Does is cost more for the Elite Membership?

 

No, an Elite Membership does not cost more! We do charge a fee for a consultation & evaluation at your first appointment (please see our general FAQ’s for more information on our consultation & evaluation). After your first appointment with us we will then be able determine your monthly rate. Non-Monthly clients will be charged more depending on their pet’s last professional appointment and the current condition of their coat.

Can I Use My Membership for Multiple Pets That I Own?

Membership services are not transferable to other pets or clients. Each pet will have their own separate membership enrollment and monthly rate.

 

Do My Services Roll Over if I Miss an Appointment?

The membership monthly payment fee holds your spot each month. Services do not roll over; please take advantage of our “Latchkey Service” to get the most out of your membership!

 

What if I Need to Move My Appointment?

If you need to cancel your appointment, we require at least 3 business days' notice. We will make reasonable efforts to reschedule a canceled appointment, however we cannot guarantee availability until your next scheduled service. Membership services do not roll over into the next calendar month for canceled or missed appointments and all monthly payments are nonrefundable.

 

Can I Get My Pet Groomed Every 6 Plus Weeks?

The Elite Membership is set up as a billed monthly program. If you choose to have your pets on a 6 plus week rotation, we will do our best to accommodate you. Our schedule is very limited and cannot guarantee that 6 plus week appointments will be available.

*Note your rate will be different from Monthly Members if you choose 6 weeks or more

 

How Do I Pay?

Membership fees will be automatically charged to your account on the 1st of each month with a card of file. We will charge extra for flea treatments, heavy tangles, de-matting or anything that takes more, time and effort at the time of service with your card on file. We will notify you of any charges to your card apart from your monthly membership rate. If your pet’s health and behavior changes and requires more care, time, attention, and accommodations, your monthly rate will be reevaluated and may change.

 

How Do I Sign Up?

If you would like to sign up and/or be added to the waitlist for the next available spot that opens please fill out our intake form.

 

 

How Do I Cancel My Membership?

If you wish to cancel enrollment, please contact us at elitepetsalon2011@gmail.com for assistance. We require at least 30 days written notice to cancel your enrollment in our monthly membership program. Monthly billing may continue for an additional billing cycle after notice of cancellation is received.

What Is “Latch-key Service?”

“Latch-key Service” is great for those of you who work or cannot be home at the time of your appointment. We would access your pet the same way a pet sitter or dog walker would. We can arrange to leave a key, garage code, or remote door opening for access to your pet and they will be returned as per your instructions. This makes grooming your pet even easier and more convenient! When you come home your pet will be clean, adorable and happy! If you wish to opt-in to Latch-Key Service please email us with access details.